Customer spotlight – WeChat Pay HK

EMQ and Tencent’s WeChat Pay HK – Expanding cross-border remittances across Southeast Asia.

WeChat Pay HK wanted an efficient and cost-effective way for migrant workers in Hong Kong to send money back to their families in countries like the Philippines and Indonesia.

The Challenge

In Hong Kong, several hundred thousand Filipino and Indonesian domestic helpers work tirelessly to support their families back home. Typically working six days a week, these migrant workers spend their single day off-on Sunday, standing in long lines at money shops for hours to send money home to their loved ones.

In an effort to transform financial services and make it more accessible for migrant workers in Hong Kong, Tencent’s WeChat Pay HK, a payment service provider and a stored-value facility licensee in Hong Kong, partnered with EMQ to expand its remittance services in Indonesia and the Philippines.

The Solution
Making financial services more accessible and inclusive to migrant workers

Powered by EMQ’s scalable network, WeChat Pay HK utilized EMQ’s technology to simplify the remittance process by allowing migrant workers in Hong Kong to send money via a smartphone, providing a faster and seamless money transfer experience, while helping to drive greater financial inclusion across the Philippines and Indonesia.

The Filipinos and Indonesians who live and work away from home can now use WeChat Pay HK to enjoy a full range of pay-out options including instant cash pickup, bank deposits to any bank, or mobile wallet wherever they are to support their families in hometown.

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